Return Policy
Return Policy
At Stride Skin, we stand behind the quality of our products and want you to feel confident with every purchase. If something isn’t right, we’re here to help.
Damaged Items
If your order arrives damaged, please contact us as soon as possible. We’ll make it right.
Returns or replacements are accepted for items damaged during shipping
Please reach out within 14 days of delivery
Include your order number and photos of the damaged item to help us process your request quickly
Unopened Items
We accept returns for unopened and unused products within 14 days of delivery.
Products must be unopened, unused, and in original packaging
Returns requested after 14 days cannot be accepted
Opened or used products are not eligible for return
How to Start a Return
To begin a return, email us at:
Please include:
Your order number
The item(s) you’d like to return
The reason for the return
Our support team will provide next steps and return instructions.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to the original form of payment. Processing times may vary depending on your payment provider.